Amplicon Support

Amplicon provides free pre and post-sales technical support to all customers. In this section you will find useful information about Amplicon support; this includes our simple returns process, Amplicon T&C's and full details about our on-site warranty packages.

Amplicon also provide a number of complementary services including calibration and EMC testing. If you want to find out more information about the additional services we offer, or you have any comments regarding the support supplied by Amplicon, do not hesitate to contact us at support@amplicon.com.

Contact support

Email

Please make sure you fill in all the required information to allow us to provide you with the level of support you require.

Live chat

Live online support is available Mon-Thurs 08:30 to 17:00 and Fri 08:30 to 15:45 (excluding public holidays).

Call the support team

Telephone support is available Mon-Thurs 08:30 to 17:00 and Fri 08:30 to 15:45 (excluding bank holidays. UK callers only. International customers should use the on-line support or email the support team)

Returns

We operate a Return Materials Authorisation (RMA) system, for traceability reasons when processing returned goods. If a product requires repair, please fill in our returns form and we will forward an RMA number to you.
Please then return the goods enclosing a repair order detailing the nature of the fault, together with the RMA number provided by us.

If the product is within warranty, there will be no charge for repairs.

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Terms & Conditions

To read our terms and conditions, simply click on the document you require to download it as a pdf.

If you can't find the information you are looking for, please email us at support@amplicon.com

On-site Warranty

Amplicon are the only industrial computing provider able to offer an on-site warranty option with all standard systems. This unique Amplicon service has been available to the marketplace since 2004.

Our engineers are experienced and highly trained; they are located in or near major urban areas and our engineering and logistical resources are regularly reviewed and repositioned to ensure we continue to provide an optimum service level.

Total service

Every Amplicon industrial computer comes with a market leading 3 year warranty; our quality statistics confirm an outstandingly low failure rate of only 0.05% in the field; this alone should give you the confidence to place your reputation in our hands. But not satisfied with providing this amazing level of support we can also deliver an on-site warranty option with all of our industrial computing systems.

Amplicon's levels of On-site Warranty

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Bronze
1 Year Next business day
warranty service
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Silver
1 Year 4hr response
warranty service
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Gold
3 Year Next business day
warranty service
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Platinum
3 Year 4hr response
warranty service

Unlike other service providers the Amplicon 4 hour response means just that, we will be on your site, within 4 hours, starting from the moment you call. Systems are restored to O/S level where applicable and 90% of all faults are fixed first time.

Amplicon offer fast, reliable on site warranty that covers the whole of the UK Mainland & Ireland, & in certain circumstances, Offshore on UK Islands & Oil Rigs. If you have a specific service level to meet Amplicon can quote for bespoke service packages that suit your exact needs.