In an age where cost-cutting and outsourcing of critical functions (such as the much hated overseas call centre) are reducing customer service levels across the board, Amplicon are bucking the trend with investment in a new WebEx facility.
WebEx is an easy to use online conferencing system that will give customers direct access to Amplicon’s technical experts and to Amplicon’s suppliers in the US and far-east.
Amplicon’s portfolio of Industrial Computing, Data Communications and Measurement & Control products and the projects in which they are applied can often be very complex. By simply clicking on a link, WebEx will allow customers to see product demonstrations, bespoke presentations and facilitate an easy dialogue on commercial and technical matters.
David Evans, Product Development Manager at Amplicon commented: “Free consultancy, customisation and free product evaluations are the key value add services that have helped Amplicon to grow despite the global recession. We recognise how important it is to provide clear and concise technical information to engineers and WebEx is proving to be an excellent tool to enhance the service we offer.”